Enhancing OTA profit margin through automation

As the travel industry faces new challenges from economic pressure, changing consumer habits, and sustainability concerns, all these factors put pressure on performance, excellence and profit margin.

As a manager and leader of your team, how do you meet customer expectations while working with internal inefficiencies and keeping costs down? Do you see everyone's capacity and workload, or is your team still using spreadsheets and emails to onboard new hotels and attend to customers wasting resources on manual tasks?

Does your team know what steps to take when dealing with a distressed customer, or must they look through their manuals and emails? Do they have all the information at their fingertips with a click of a button so the customer feels seen, heard and happy getting them to talk about your services to everyone they know? 

How do you know which team members are thriving and which are just surviving, which hotels are performing and which are damaging your reputation? 

All these factors affect the OTA's profit margin, which will shrink if it continues to operate the old way. 

Join us for the 'Enhancing OTA profit margin through automation' webinar, showcasing how other OTAs and the travel industry have used automation and outsourcing to gain an advantage in the forever-changing landscape.